Refund & Cancellation Policy
We want your experience with The Pretty Medium to feel clear, respectful, and straightforward. Please review our policy regarding readings, cancellations, products, returns, and refunds.
At The Pretty Medium, each reading is prepared with time, care, and intention. Products are also thoughtfully selected for our customers. The following policy explains how cancellations, rescheduling, returns, and refund requests are handled.
Readings & Services
Spiritual and intuitive readings are personalized services prepared specifically for each client.
Because of the personal nature of these services, completed readings are generally not eligible for refunds once the service has been provided.
Cancellations
If you are unable to attend a scheduled reading, please contact The Pretty Medium as early as possible.
Cancellation eligibility may depend on the amount of notice provided and any specific terms displayed when your appointment was booked.
Rescheduling
We understand that plans can change. Where possible, clients may request to reschedule an appointment before the scheduled session.
Rescheduled appointments are subject to availability and any booking conditions that applied to the original appointment.
Late Arrivals & No-Shows
Clients are encouraged to be available at the confirmed appointment time. Arriving late may reduce the amount of time available for your session.
Missed appointments or no-shows may not qualify for a refund or replacement session, subject to the conditions provided during booking.
Physical Products
If you purchase a physical product from The Pretty Medium and there is an issue with your order, please contact us promptly after receiving the item.
Where applicable, return requests should include your order information and details about the reason for the return.
Damaged or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
We may request photographs or other information to help review the issue and determine an appropriate resolution.
Non-Returnable Items
Certain products may not be eligible for return due to their personal, customized, digital, used, or hygiene-sensitive nature.
Any product-specific return restrictions will be communicated where applicable.
Approved Refunds
When a refund is approved, it will generally be issued to the original payment method used for the purchase.
Processing times may vary depending on the payment provider, financial institution, and method of payment.
Spiritual Reading Results
Spiritual and intuitive readings are personal experiences, and individual experiences may vary.
A refund is not guaranteed simply because a reading does not provide a particular message, prediction, answer, or outcome that a client expected.
Every Request Is Reviewed Carefully.
Where a refund, cancellation, return, or rescheduling request is permitted, eligibility will depend on the circumstances of the request, the service or product purchased, and any conditions communicated at the time of booking or checkout.
Questions About a Refund?
If you have questions about a booking, cancellation, product return, or refund request, please contact The Pretty Medium using the contact information provided on our website. Please include your booking or order details so we can review your request.