{"id":5929,"date":"2026-09-23T08:37:37","date_gmt":"2026-09-23T07:37:37","guid":{"rendered":"https:\/\/prettymedium.com\/?page_id=5929"},"modified":"2026-09-23T08:39:08","modified_gmt":"2026-09-23T07:39:08","slug":"refund","status":"publish","type":"page","link":"https:\/\/prettymedium.com\/index.php\/refund\/","title":{"rendered":"Refund"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5929\" class=\"elementor elementor-5929\">\n\t\t\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-fa5a41c elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default ct-header-fixed-none ct-row-max-none\" data-id=\"fa5a41c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n            \n                        <div class=\"elementor-container elementor-column-gap-no \">\n                    <div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-86db57c\" data-id=\"86db57c\" data-element_type=\"column\" data-e-type=\"column\">\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\n                    \n        \t\t<div class=\"elementor-element elementor-element-f9f00c5 elementor-widget elementor-widget-html\" data-id=\"f9f00c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\/* ==========================================\r\n   THE PRETTY MEDIUM - REFUND POLICY\r\n========================================== *\/\r\n\r\n.tpm-refund{\r\n    --primary:#c824ed;\r\n    --primary-dark:#9514b4;\r\n    --dark:#1d1420;\r\n    --text:#675d6b;\r\n    --border:#eee3f0;\r\n    --soft:#fcf7fd;\r\n\r\n    font-family:'Poppins',Arial,sans-serif;\r\n    background:#fff;\r\n    padding:80px 20px 100px;\r\n    color:var(--text);\r\n}\r\n\r\n.tpm-refund *{\r\n    box-sizing:border-box;\r\n}\r\n\r\n.tpm-refund-container{\r\n    max-width:1100px;\r\n    margin:auto;\r\n}\r\n\r\n\/* HERO *\/\r\n\r\n.tpm-refund-hero{\r\n    position:relative;\r\n    overflow:hidden;\r\n    background:var(--dark);\r\n    border-radius:32px;\r\n    padding:72px 55px;\r\n    margin-bottom:35px;\r\n}\r\n\r\n.tpm-refund-hero:before{\r\n    content:\"\";\r\n    position:absolute;\r\n    width:430px;\r\n    height:430px;\r\n    border-radius:50%;\r\n    background:var(--primary);\r\n    filter:blur(120px);\r\n    opacity:.23;\r\n    right:-120px;\r\n    top:-220px;\r\n}\r\n\r\n.tpm-refund-hero:after{\r\n    content:\"\u2726\";\r\n    position:absolute;\r\n    right:70px;\r\n    bottom:20px;\r\n    font-size:100px;\r\n    color:rgba(255,255,255,.05);\r\n}\r\n\r\n.tpm-refund-hero-content{\r\n    position:relative;\r\n    z-index:2;\r\n    max-width:750px;\r\n}\r\n\r\n.tpm-refund-label{\r\n    display:flex;\r\n    align-items:center;\r\n    gap:12px;\r\n    color:#ed9cff;\r\n    text-transform:uppercase;\r\n    letter-spacing:3px;\r\n    font-size:11px;\r\n    font-weight:700;\r\n    margin-bottom:18px;\r\n}\r\n\r\n.tpm-refund-label:before{\r\n    content:\"\";\r\n    width:38px;\r\n    height:2px;\r\n    background:var(--primary);\r\n}\r\n\r\n.tpm-refund-hero h1{\r\n    color:#fff;\r\n    font-size:clamp(40px,6vw,64px);\r\n    line-height:1.05;\r\n    letter-spacing:-2px;\r\n    margin:0 0 20px;\r\n}\r\n\r\n.tpm-refund-hero h1 span{\r\n    color:var(--primary);\r\n}\r\n\r\n.tpm-refund-hero p{\r\n    color:rgba(255,255,255,.73);\r\n    font-size:16px;\r\n    line-height:1.85;\r\n    margin:0;\r\n}\r\n\r\n.tpm-refund-date{\r\n    display:inline-block;\r\n    margin-top:25px;\r\n    padding:10px 17px;\r\n    border-radius:50px;\r\n    background:rgba(255,255,255,.08);\r\n    border:1px solid rgba(255,255,255,.12);\r\n    color:rgba(255,255,255,.75);\r\n    font-size:12px;\r\n}\r\n\r\n\/* INTRO *\/\r\n\r\n.tpm-refund-intro{\r\n    background:linear-gradient(\r\n        135deg,\r\n        rgba(200,36,237,.08),\r\n        rgba(200,36,237,.02)\r\n    );\r\n    border:1px solid rgba(200,36,237,.15);\r\n    border-radius:24px;\r\n    padding:35px 40px;\r\n    margin-bottom:25px;\r\n}\r\n\r\n.tpm-refund-intro p{\r\n    margin:0;\r\n    color:#514657;\r\n    line-height:1.9;\r\n    font-size:15.5px;\r\n}\r\n\r\n.tpm-refund-intro strong{\r\n    color:var(--dark);\r\n}\r\n\r\n\/* POLICY CARDS *\/\r\n\r\n.tpm-refund-list{\r\n    display:flex;\r\n    flex-direction:column;\r\n    gap:16px;\r\n}\r\n\r\n.tpm-refund-card{\r\n    display:grid;\r\n    grid-template-columns:75px 1fr;\r\n    padding:36px 38px;\r\n    background:#fff;\r\n    border:1px solid var(--border);\r\n    border-radius:22px;\r\n    transition:.3s ease;\r\n}\r\n\r\n.tpm-refund-card:hover{\r\n    transform:translateY(-3px);\r\n    border-color:rgba(200,36,237,.35);\r\n    box-shadow:0 16px 45px rgba(45,20,50,.07);\r\n}\r\n\r\n.tpm-refund-number{\r\n    width:48px;\r\n    height:48px;\r\n    border-radius:15px;\r\n    background:rgba(200,36,237,.09);\r\n    color:var(--primary);\r\n    display:flex;\r\n    align-items:center;\r\n    justify-content:center;\r\n    font-size:13px;\r\n    font-weight:800;\r\n}\r\n\r\n.tpm-refund-content h2{\r\n    color:var(--dark);\r\n    font-size:22px;\r\n    margin:2px 0 13px;\r\n    line-height:1.35;\r\n}\r\n\r\n.tpm-refund-content p{\r\n    color:var(--text);\r\n    font-size:14.5px;\r\n    line-height:1.85;\r\n    margin:0 0 12px;\r\n}\r\n\r\n.tpm-refund-content p:last-child{\r\n    margin-bottom:0;\r\n}\r\n\r\n.tpm-refund-content ul{\r\n    padding:0;\r\n    margin:14px 0 4px;\r\n    list-style:none;\r\n}\r\n\r\n.tpm-refund-content li{\r\n    position:relative;\r\n    padding:7px 0 7px 25px;\r\n    font-size:14.5px;\r\n    line-height:1.7;\r\n}\r\n\r\n.tpm-refund-content li:before{\r\n    content:\"\";\r\n    width:7px;\r\n    height:7px;\r\n    border-radius:50%;\r\n    background:var(--primary);\r\n    position:absolute;\r\n    left:2px;\r\n    top:15px;\r\n}\r\n\r\n\/* IMPORTANT BLOCK *\/\r\n\r\n.tpm-refund-important{\r\n    position:relative;\r\n    overflow:hidden;\r\n    margin-top:28px;\r\n    padding:45px;\r\n    border-radius:27px;\r\n    background:var(--dark);\r\n}\r\n\r\n.tpm-refund-important:before{\r\n    content:\"\";\r\n    position:absolute;\r\n    width:300px;\r\n    height:300px;\r\n    background:var(--primary);\r\n    border-radius:50%;\r\n    filter:blur(100px);\r\n    opacity:.17;\r\n    right:-80px;\r\n    top:-150px;\r\n}\r\n\r\n.tpm-refund-important-inner{\r\n    position:relative;\r\n    z-index:2;\r\n}\r\n\r\n.tpm-refund-important span{\r\n    color:#ec97ff;\r\n    font-size:11px;\r\n    text-transform:uppercase;\r\n    letter-spacing:3px;\r\n    font-weight:700;\r\n}\r\n\r\n.tpm-refund-important h2{\r\n    color:#fff;\r\n    margin:9px 0 14px;\r\n    font-size:30px;\r\n}\r\n\r\n.tpm-refund-important p{\r\n    color:rgba(255,255,255,.72);\r\n    line-height:1.85;\r\n    max-width:850px;\r\n    font-size:14.5px;\r\n    margin:0;\r\n}\r\n\r\n\/* CONTACT *\/\r\n\r\n.tpm-refund-contact{\r\n    position:relative;\r\n    overflow:hidden;\r\n    margin-top:20px;\r\n    padding:45px;\r\n    border-radius:27px;\r\n    background:linear-gradient(\r\n        135deg,\r\n        var(--primary-dark),\r\n        var(--primary)\r\n    );\r\n}\r\n\r\n.tpm-refund-contact:after{\r\n    content:\"\u2726\";\r\n    position:absolute;\r\n    right:45px;\r\n    top:15px;\r\n    font-size:80px;\r\n    color:rgba(255,255,255,.13);\r\n}\r\n\r\n.tpm-refund-contact small{\r\n    display:block;\r\n    color:rgba(255,255,255,.75);\r\n    font-size:10px;\r\n    text-transform:uppercase;\r\n    letter-spacing:3px;\r\n    font-weight:700;\r\n}\r\n\r\n.tpm-refund-contact h2{\r\n    color:#fff;\r\n    font-size:30px;\r\n    margin:8px 0 14px;\r\n}\r\n\r\n.tpm-refund-contact p{\r\n    color:rgba(255,255,255,.86);\r\n    max-width:750px;\r\n    line-height:1.8;\r\n    font-size:14.5px;\r\n    margin:0;\r\n}\r\n\r\n\/* MOBILE *\/\r\n\r\n@media(max-width:700px){\r\n\r\n    .tpm-refund{\r\n        padding:50px 15px 70px;\r\n    }\r\n\r\n    .tpm-refund-hero{\r\n        padding:50px 28px;\r\n        border-radius:24px;\r\n    }\r\n\r\n    .tpm-refund-hero h1{\r\n        font-size:41px;\r\n    }\r\n\r\n    .tpm-refund-intro{\r\n        padding:28px 24px;\r\n    }\r\n\r\n    .tpm-refund-card{\r\n        grid-template-columns:1fr;\r\n        gap:18px;\r\n        padding:28px 24px;\r\n    }\r\n\r\n    .tpm-refund-important,\r\n    .tpm-refund-contact{\r\n        padding:35px 25px;\r\n    }\r\n}\r\n<\/style>\r\n\r\n\r\n<section class=\"tpm-refund\">\r\n\r\n<div class=\"tpm-refund-container\">\r\n\r\n\r\n    <!-- HERO -->\r\n\r\n    <div class=\"tpm-refund-hero\">\r\n\r\n        <div class=\"tpm-refund-hero-content\">\r\n\r\n            <div class=\"tpm-refund-label\">\r\n                The Pretty Medium\r\n            <\/div>\r\n\r\n            <h1>\r\n                Refund &amp; <span>Cancellation Policy<\/span>\r\n            <\/h1>\r\n\r\n            <p>\r\n                We want your experience with The Pretty Medium to feel\r\n                clear, respectful, and straightforward. Please review\r\n                our policy regarding readings, cancellations, products,\r\n                returns, and refunds.\r\n            <\/p>\r\n\r\n            <div class=\"tpm-refund-date\">\r\n                Last Updated: September 2026\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n\r\n    <!-- INTRO -->\r\n\r\n    <div class=\"tpm-refund-intro\">\r\n\r\n        <p>\r\n            At <strong>The Pretty Medium<\/strong>, each reading is prepared\r\n            with time, care, and intention. Products are also thoughtfully\r\n            selected for our customers. The following policy explains how\r\n            cancellations, rescheduling, returns, and refund requests\r\n            are handled.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"tpm-refund-list\">\r\n\r\n\r\n        <!-- 01 -->\r\n\r\n        <div class=\"tpm-refund-card\">\r\n\r\n            <div class=\"tpm-refund-number\">01<\/div>\r\n\r\n            <div class=\"tpm-refund-content\">\r\n\r\n                <h2>Readings &amp; Services<\/h2>\r\n\r\n                <p>\r\n                    Spiritual and intuitive readings are personalized\r\n                    services prepared specifically for each client.\r\n                <\/p>\r\n\r\n                <p>\r\n                    Because of the personal nature of these services,\r\n                    completed readings are generally not eligible for\r\n                    refunds once the service has been provided.\r\n                <\/p>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n\r\n        <!-- 02 -->\r\n\r\n        <div class=\"tpm-refund-card\">\r\n\r\n            <div class=\"tpm-refund-number\">02<\/div>\r\n\r\n            <div class=\"tpm-refund-content\">\r\n\r\n                <h2>Cancellations<\/h2>\r\n\r\n                <p>\r\n                    If you are unable to attend a scheduled reading,\r\n                    please contact The Pretty Medium as early as possible.\r\n                <\/p>\r\n\r\n                <p>\r\n                    Cancellation eligibility may depend on the amount of\r\n                    notice provided and any specific terms displayed when\r\n                    your appointment was booked.\r\n                <\/p>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n\r\n        <!-- 03 -->\r\n\r\n        <div class=\"tpm-refund-card\">\r\n\r\n            <div class=\"tpm-refund-number\">03<\/div>\r\n\r\n            <div class=\"tpm-refund-content\">\r\n\r\n                <h2>Rescheduling<\/h2>\r\n\r\n                <p>\r\n                    We understand that plans can change. Where possible,\r\n                    clients may request to reschedule an appointment\r\n                    before the scheduled session.\r\n                <\/p>\r\n\r\n                <p>\r\n                    Rescheduled appointments are subject to availability\r\n                    and any booking conditions that applied to the\r\n                    original appointment.\r\n                <\/p>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n\r\n        <!-- 04 -->\r\n\r\n        <div class=\"tpm-refund-card\">\r\n\r\n            <div class=\"tpm-refund-number\">04<\/div>\r\n\r\n            <div class=\"tpm-refund-content\">\r\n\r\n                <h2>Late Arrivals &amp; No-Shows<\/h2>\r\n\r\n                <p>\r\n                    Clients are encouraged to be available at the confirmed\r\n                    appointment time. Arriving late may reduce the amount\r\n                    of time available for your session.\r\n                <\/p>\r\n\r\n                <p>\r\n                    Missed appointments or no-shows may not qualify for\r\n                    a refund or replacement session, subject to the\r\n                    conditions provided during booking.\r\n                <\/p>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n\r\n        <!-- 05 -->\r\n\r\n        <div class=\"tpm-refund-card\">\r\n\r\n            <div class=\"tpm-refund-number\">05<\/div>\r\n\r\n            <div class=\"tpm-refund-content\">\r\n\r\n                <h2>Physical Products<\/h2>\r\n\r\n                <p>\r\n                    If you purchase a physical product from The Pretty\r\n                    Medium and there is an issue with your order, please\r\n                    contact us promptly after receiving the item.\r\n                <\/p>\r\n\r\n                <p>\r\n                    Where applicable, return requests should include\r\n                    your order information and details about the reason\r\n                    for the return.\r\n                <\/p>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n\r\n        <!-- 06 -->\r\n\r\n        <div class=\"tpm-refund-card\">\r\n\r\n            <div class=\"tpm-refund-number\">06<\/div>\r\n\r\n            <div class=\"tpm-refund-content\">\r\n\r\n                <h2>Damaged or Incorrect Items<\/h2>\r\n\r\n                <p>\r\n                    If an item arrives damaged, defective, or different\r\n                    from what you ordered, please contact us as soon as\r\n                    reasonably possible.\r\n                <\/p>\r\n\r\n                <p>\r\n                    We may request photographs or other information to\r\n                    help review the issue and determine an appropriate\r\n                    resolution.\r\n                <\/p>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n\r\n        <!-- 07 -->\r\n\r\n        <div class=\"tpm-refund-card\">\r\n\r\n            <div class=\"tpm-refund-number\">07<\/div>\r\n\r\n            <div class=\"tpm-refund-content\">\r\n\r\n                <h2>Non-Returnable Items<\/h2>\r\n\r\n                <p>\r\n                    Certain products may not be eligible for return due\r\n                    to their personal, customized, digital, used, or\r\n                    hygiene-sensitive nature.\r\n                <\/p>\r\n\r\n                <p>\r\n                    Any product-specific return restrictions will be\r\n                    communicated where applicable.\r\n                <\/p>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n\r\n        <!-- 08 -->\r\n\r\n        <div class=\"tpm-refund-card\">\r\n\r\n            <div class=\"tpm-refund-number\">08<\/div>\r\n\r\n            <div class=\"tpm-refund-content\">\r\n\r\n                <h2>Approved Refunds<\/h2>\r\n\r\n                <p>\r\n                    When a refund is approved, it will generally be issued\r\n                    to the original payment method used for the purchase.\r\n                <\/p>\r\n\r\n                <p>\r\n                    Processing times may vary depending on the payment\r\n                    provider, financial institution, and method of payment.\r\n                <\/p>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n\r\n        <!-- 09 -->\r\n\r\n        <div class=\"tpm-refund-card\">\r\n\r\n            <div class=\"tpm-refund-number\">09<\/div>\r\n\r\n            <div class=\"tpm-refund-content\">\r\n\r\n                <h2>Spiritual Reading Results<\/h2>\r\n\r\n                <p>\r\n                    Spiritual and intuitive readings are personal\r\n                    experiences, and individual experiences may vary.\r\n                <\/p>\r\n\r\n                <p>\r\n                    A refund is not guaranteed simply because a reading\r\n                    does not provide a particular message, prediction,\r\n                    answer, or outcome that a client expected.\r\n                <\/p>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n\r\n    <\/div>\r\n\r\n\r\n    <!-- IMPORTANT -->\r\n\r\n    <div class=\"tpm-refund-important\">\r\n\r\n        <div class=\"tpm-refund-important-inner\">\r\n\r\n            <span>Please Note<\/span>\r\n\r\n            <h2>Every Request Is Reviewed Carefully.<\/h2>\r\n\r\n            <p>\r\n                Where a refund, cancellation, return, or rescheduling\r\n                request is permitted, eligibility will depend on the\r\n                circumstances of the request, the service or product\r\n                purchased, and any conditions communicated at the time\r\n                of booking or checkout.\r\n            <\/p>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n\r\n    <!-- CONTACT -->\r\n\r\n    <div class=\"tpm-refund-contact\">\r\n\r\n        <small>Need Assistance?<\/small>\r\n\r\n        <h2>Questions About a Refund?<\/h2>\r\n\r\n        <p>\r\n            If you have questions about a booking, cancellation, product\r\n            return, or refund request, please contact\r\n            <strong>The Pretty Medium<\/strong> using the contact\r\n            information provided on our website. Please include your\r\n            booking or order details so we can review your request.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n<\/div>\r\n\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\n        <\/div>\n                    <\/div>\n        <\/section>\n        \t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The Pretty Medium Refund &amp; Cancellation Policy We want your experience with The Pretty Medium to feel clear, respectful, and straightforward. Please review our policy regarding readings, cancellations, products, returns, and refunds. Last Updated: September 2026 At The Pretty Medium, each reading is prepared with time, care, and intention. Products are also thoughtfully selected for [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5929","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/prettymedium.com\/index.php\/wp-json\/wp\/v2\/pages\/5929","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prettymedium.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/prettymedium.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/prettymedium.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/prettymedium.com\/index.php\/wp-json\/wp\/v2\/comments?post=5929"}],"version-history":[{"count":4,"href":"https:\/\/prettymedium.com\/index.php\/wp-json\/wp\/v2\/pages\/5929\/revisions"}],"predecessor-version":[{"id":5933,"href":"https:\/\/prettymedium.com\/index.php\/wp-json\/wp\/v2\/pages\/5929\/revisions\/5933"}],"wp:attachment":[{"href":"https:\/\/prettymedium.com\/index.php\/wp-json\/wp\/v2\/media?parent=5929"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}